Live, Love, Shop Local... for all Your Bear Necessities!

FAQs - For Customers

  • We provide a one-stop shopping experience with locally sourced, locally grown, handmade artisan products that support small local businesses throughout Northern Colorado.

    We were the FIRST Virtual Farmers Market to appear in Colorado, we care about the community and about our customers and Facebook members, we operate with transparency, honesty and care. We carefully select our vendors based on our business model of providing healthy foods, unique artisan products, as well as we support local small businesses.

  • We have a strong commitment to the community and hold ourselves to the highest standards of honesty and integrity.
  • We brought light to a community during a time of darkness. We consistently hear from our customers that they feel connected to each other and the service we provide has helped them not only to learn about the small farmer, local artist and the small business owner, but about the importance of eating locally grown food that is healthy and free of chemicals and pesticides. We continue to search for high quality vendors who fit this model and we continue to pass those amazing products and services to our valued customers.
  • Our customers are enjoying unique handmade Artisan products from local Colorado artists, healthy foods from our local farmers and excellent business services from our local businesses througout Northern Colorado.
  • You will be able to have your order delivered to your doorstep, or you may pick up your order at our Fort Collins location, 123 North College Ave., Fort Collins, CO. Orders are picked up on Saturdays between 12 noon and 2 pm and delivered on Saturdays between 12 noon and 4 pm.
  • At this time, we are happy to announce that we have expanded our delivery areas. In addition to deliveries to  Fort Collins and its surrounding areas, we have added delivery zones for more delivery spots. These expanded areas are set up with your zip code. For areas outside of our delivery zones you may pick up your order or contact us to make arrangements. When you make a purchase and check out, your delivery fees will be calculated based on your zip code. If you your town does not show based on your zip code that means you will need to pick up your order or reach out to us to see if we can deliver your goodies to you or meet up with you. Please contact us at: [email protected]
  • If you live out of state and would like some of our wonderful artisan products, as long as it is non perishable, you may have the item shipped. Tracking through USPS will be provided to you so you will be able to follow the shipment process.
  • We have an ordering window that starts on Saturday, 4 pm and ends on Thursday, at noon. You get 5 days of shopping. You may place your order anytime between those time frames. Thursday, half day and Friday our store is closed for ordering as our vendors are getting your products ready for delivery and pick up each Saturday. Our business office is open Monday – Friday, 10 am – 4 pm.
  • We have a minimum order requirement of $15.00 for deliveries.
    For order pick up and shipping there are no minimum requirements.
  • Due to health reasons we are unable to offer returns or refunds on food or perishable items. Baked goods and special orders as well as all Cottage Vendor products and goods are not returnable or refundable. We do understand, however, that sometimes things happen. If you have an issue with your delivered order or any items in your order we ask that you contact us within the first 12 hours as we will handle such requests on a case-by-case basis. Before we can process a refund or replacement of an item, you must return the original item to us. Thank you.
  • We pride ourselves on excellent customer service.
  • For items that you pick up, there are no returns as you will have the opportunity to inspect your order prior to leaving our facility.
  • For USPS Shipped items only: If an item is shipped and it does not arrive or gets damaged during transit, please contact NOCOVFM at: [email protected] and we will address the issue with the vendor who supplied you with the purchased item. Please note, this is only for items that the vendor ships to you through the postal service, not for local home delivered items.
  • You do not need to be home when we deliver. All deliveries will be dropped off at your front door. If you know you will not be home, we ask that you please provide a cooler with a cold Ice Pack inside the cooler and place the cooler outside your front door so that our drivers can place perishible items inside and leave non-perishable items at your doorstep in our branded packaging. Thank you in advance for making this part of the delivery process easier.
  • Our drivers will drop off  your order and ring your door bell to alert you to your delivery being completed. You may either recieve a text message or call informing you that your order was delivered. It will be each customer’s resposibility to collect their orders once it has been delivered. Thank you.
  • Your order is considered complete when it is delivered to your home. NOCOVFM will ot be held responsible for lost, damaged or missing orders or items from your order once we confirm that we have dropped off your order.
  • You certainly may leave your driver or us a message if you wish. Please let us know in the notes section of your checkout page if you have any delivery notes for our drivers. Especially if you don’t want us to ring your doorbell, because of a sleeping baby or for any other reason.
  • If you place a delivery or pick up order and find you are unable to pick up, or there was no possible way we were able to deliver the order, please contact us immediately to make other arrangements. Once we make arrangements for another pickup or delivery, we will need to charge you another fee as we need to have a staff member present to give your your order or re-deliver your order. PLEASE NOTE: Due to the nature of most orders, we can NOT be held responsible for the quality or condition of any perishible item/items that are part of your order if they are not picked up or delivered on the scheduled date. Thank you for your understanding.
  • Tipping is completely optional. We operate with low costs to our customers, therefore any and all tips are greatly appreciated. Tips are pooled and dispersed amongst our drivers. Thank you!
  • Delivery fees are based on your zip code. We have expanded our delivery areas and have made adjustments to other areas. If you purchase with us and your zip code does not show up, that means we will ask you to pick up your items at our downtown, Fort Collins location. If you are outside of our delivery zone and would like to meet up with us, please reach out so that we may see if we could make arrangements. Contact us at: [email protected]
  • All orders are picked up on Saturdays, starting at 12 noon – 2 pm. Please note: we have a hard stop at 2 pm, so please try to pick up by that time. You may pick up your orders at: 123 North College Avenue, Fort Collins. We are located in the Cooking Studio kitchen in the Galleria Opera. To get to our pick up area, you will need to drive behind the Galleria Opera by turning onto Laporte Ave., off of North College. On Laporte, you will make the slight U-turn, you will then be facing the parking garage. Between the parking garage and the Lighting Source store there is an alley, we ask that you pull into this alley and drive up to the kitchen. There will be a NOCOVFM sign and we will have someone there to help load your car.
  • We follow the CDC guidelines for COVID 19. All our surface areas in the sorting facility are completely sanitized at the beginning and end of each shift. All staff members and vendors wear masks and practice social distancing. Our drivers wear masks when they deliver your items. When you pick up your order, the person at our facility will be wearing a mask and will load your car. We ask that you stay in your vehicle and that you please wear a mask. Our staff member will go over your order with you and place it in your trunk. We appreciate your cooperation during these uncertain times.
  • Please continue to follow the recommended Covid-19 protocols at the pickup site. If you experience flu like sypmpoms, do not come to the pickup site. If you know you have been exposed or are awaiting Covid-19 test results, do not come to the pickup site. Wear a mask at all times while at the pickup site. Maintain social distance.

    We thank you for your cooperation in helping us maintain a safe place for you, our vendors, customers and employees.

Become a Member

You can become member by creating your own account where you can add to, modify or simply keep ordering the same goods each time. You will receive an account number with all your information already in place.

Vendor Application

The commission rate is 22% to vend with us. If you are a farmer, reach out to us for a different rate. From this registration link you can register as a new vendor. Once you’ve submitted your information, we will reach out to you by email or by phone to discuss your joining our website and to see if you can be approved.